Terms & Conditions
Platform Usage

1. General Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Player") and mbi789 ("Platform", "we", or "us"). By registering an account, accessing, or using any part of the mbi789 platform, you confirm that you have read, understood, and agreed to be bound by all terms stated in this document.

The mbi789 platform operates under international licensing and provides online entertainment services covering online slots, live casino, sports betting and esports betting. All these services are subject to the rules stated here.

If you do not agree with any part of these terms, you are required to stop using the platform immediately. mbi789 reserves the right to amend, update or replace these terms at any time without specific prior notice. It is your responsibility to review these terms periodically.

2. Eligibility and Registration

To use mbi789 services, you must meet the following requirements:

• Be 21 years of age or older at the time of registration and throughout the period of platform use.
• Register only one (1) account per individual — multiple accounts are strictly prohibited.
• Provide true, accurate and complete information during registration.
• Act on your own behalf and not on behalf of any third party.
• Not be located in a jurisdiction that prohibits or restricts access to online gambling services.

During the registration process, you are required to provide your full name, a valid MyKad or passport number, an active email address, and a reachable mobile phone number. This information is used for identity verification (KYC) and account security purposes.

3. User Account

Each mbi789 account is exclusively owned by its holder and may not be transferred, sold, or shared with any other party. You are fully responsible for all activities that occur under your username and password.

You are required to:

• Keep your password and login details confidential at all times.
• Notify mbi789 customer support immediately if you suspect any unauthorised access to your account.
• Update your personal information if any changes occur.
• Not use another person's account, even with the account owner's permission.

Identity verification (KYC) may be required before your first withdrawal or when suspicious activity is detected. mbi789 reserves the right to suspend or delay transactions while the verification process is ongoing.

4. Deposits and Withdrawals

mbi789 supports various payment methods suited for Malaysian players. All transactions are processed in Malaysian Ringgit (MYR) or accepted crypto equivalents.

Accepted methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies including USDT, BTC and ETH.

Minimum limits:

• Minimum deposit: RM50 per payment method.
• Minimum withdrawal: RM50 per transaction.

Withdrawal processing time: Between 30 minutes and 3 hours for most withdrawal requests that have met verification requirements.

All withdrawal requests are subject to standard security checks. mbi789 reserves the right to hold withdrawals for anti-money laundering (AML) compliance purposes or if there are signs of suspicious activity. Withdrawals can only be processed to an account or e-wallet registered in the same name as the mbi789 account holder.

Any attempt to process payments through a third party without written authorisation from mbi789 is prohibited and may result in account closure and transaction rejection.

5. Bonuses and Promotions

mbi789 offers various promotions to registered players. All bonuses are subject to specific usage terms and must be fully complied with before any bonus-related winnings can be withdrawn.

Welcome Bonus: mbi789 offers a 200% first deposit bonus of up to RM888. The wagering requirement is 25 times the bonus amount received.

Verified calculation examples:

• Deposit RM100 → Bonus RM200 → Account balance RM300 → Wagering requirement: RM200 × 25 = RM5,000
• Deposit RM1,000 → Bonus RM888 → Account balance RM1,888 → Wagering requirement: RM888 × 25 = RM22,200

mbi789 also offers a VIP programme with three tiers: Bronze, Silver and Gold. Each tier provides a different weekly cashback — Bronze up to 0.3%, Silver up to 0.7%, and Gold up to 1.0%. Progress between tiers depends on your gaming activity over time.

All bonuses are only eligible for one (1) account per individual, IP address, device, or household. Attempts to obtain bonuses improperly are a breach of these terms and may result in bonus cancellation and account closure.

6. Game Rules

All games offered on the mbi789 platform are run by a fair and transparent system. Game outcomes are generated randomly using independently audited Random Number Generator (RNG) technology.

The following are strictly prohibited on the mbi789 platform:

• Use of any automation software, bots, or third-party tools designed to provide an unfair advantage.
• Exploitation of bugs or technical vulnerabilities — any winnings obtained through such means may be voided.
• Collusion between players in live casino or poker games.
• Bonus hedging or bonus abuse intended to manipulate bonus wagering requirements.
• Money laundering or any illegal financial activity.

All game results are final. However, if a technical error occurs that affects a game result, mbi789 reserves the right to void the round in question and return the original stake to the player.

7. Responsible Gambling

mbi789 is committed to the wellbeing of our players. Gambling is a form of entertainment and should be enjoyed within responsible limits. We provide self-help tools that players can use to manage their gaming experience.

Responsible gambling tools available to mbi789 players:

• Daily/weekly/monthly deposit limits: Set a deposit amount limit based on your comfort level.
• Session time limits: Limit the total time spent in a gaming session.
• Self-Exclusion: Request a temporary account suspension for a set period.
• Permanent Account Closure: You have the right to request permanent account closure at any time.

mbi789 does not permit individuals under 21 years of age to use this platform in any way. We encourage adult players to monitor the gaming activity of younger family members and to use parental control software where necessary.

For more information on responsible gambling, please visit our Responsible Gambling page.

8. Account Suspension and Closure

mbi789 reserves the right to suspend or close a user account without prior notice in the following situations:

• There is evidence that the account is being used by an individual under 21 years of age.
• Providing false information during registration or during the KYC process.
• Detection of fraudulent activity, money laundering, or attempts to exploit the bonus system.
• Use of multiple accounts by the same player.
• Violation of any part of these terms and conditions.
• At the request of legal authorities or relevant enforcement agencies.

Players also have the right to request closure of their own account at any time by contacting customer support. Valid account balances will be returned after a satisfactory investigation and identity verification.

9. Limitation of Liability

To the extent permitted by law, mbi789 is not responsible for:

• Indirect, consequential, or punitive losses suffered by players.
• Service disruptions caused by factors beyond our control, including internet outages, power supply issues, or cyber attacks.
• Losses resulting from game outcomes that are valid under the RNG system.
• Actions or omissions of any third-party payment provider.

The mbi789 platform is provided "as is" and we work to ensure operational stability at all times. However, we do not guarantee that access to the platform will always be continuous and uninterrupted.

10. Dispute Resolution

If you have a complaint or dispute relating to your account, a transaction, or a game outcome, you are required to follow the procedure below:

• Contact mbi789 customer support via 24/7 live chat or email and provide full details of your dispute.
• Provide your account number, the date and time of the incident, and any relevant evidence.
• Our team will investigate the dispute and provide a response within a reasonable timeframe.

mbi789 works to resolve all disputes fairly and transparently. The final decision of mbi789 management on disputes relating to the platform is conclusive unless a clear and provable error exists.

11. Changes to Terms and Conditions

mbi789 reserves the right to amend, add to, or change any part of these terms and conditions at any time. Changes will take effect immediately upon publication on our official website.

We will make reasonable efforts to notify players of important changes via in-platform notifications or registered email. However, it is your responsibility to review these terms periodically to ensure you are always aware of the latest conditions in effect.

Continued use of the mbi789 platform after any changes to the terms are published constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or need further clarification regarding mbi789's terms and conditions, our support team is ready to assist through the following channels:

• Live Chat 24/7: Available directly within the mbi789 platform, in Malay and English.
• Email: [email protected]

Our customer support team operates around the clock, 24 hours a day, 7 days a week, throughout the year to ensure every enquiry is handled efficiently and professionally.