mbi789 Privacy Policy
mbi789 takes our responsibility to protect each member's personal information seriously. This Privacy Policy clearly explains how we collect, store, use and safeguard your data in line with international data protection standards.
Your Data Protection Is Our Priority
Six core principles that guide mbi789's approach to handling members' personal information.
Layered Security
All data is encrypted using 256-bit SSL technology and stored on servers protected by industry-grade firewalls. Your information cannot be accessed by unauthorised parties.
Full Confidentiality
mbi789 does not sell, rent or share members' personal information with third parties for marketing purposes without your explicit consent. Your privacy remains under your control.
Member Access Rights
Every mbi789 member has the right to request access to their personal information, correct inaccurate data, or submit an account deletion request at any time.
Secure Storage
Transaction data and account information are stored in controlled databases with restricted access. Regular backup procedures ensure your data protection remains continuous.
Transparency of Use
We clearly state the purpose of each data collection. No information is collected beyond what is needed for platform operations and compliance with applicable regulatory requirements.
Communication Controls
You can manage your marketing communication preferences at any time through your account settings. Important account and security notifications cannot be disabled as they protect you.
1. Scope and Application of This Policy
This Privacy Policy applies to all individuals who use or register an account on the mbi789 website accessible at https://mbi789.one, including all online gaming, sports betting, esports and live casino services we offer to Malaysian players.
By registering an account or continuing to use the mbi789 platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision herein, you are advised not to use our services.
This Policy may be updated from time to time. Any material changes will be communicated via email to your registered address or through a notice posted on this website. Continued use after the effective date of any change is considered acceptance of the latest version.
2. Personal Information We Collect
During the registration process and use of the mbi789 platform, we collect several categories of information to enable us to provide a secure, controlled and responsible service.
Identity Information:
- Full name as shown on the identity card (MyKad) or passport
- Identity card number or passport number
- Date of birth for age verification (21 years and above)
- Gender and nationality
Contact Information:
- Active email address
- Mobile phone number
- Residential address
Financial Information:
- E-wallet account numbers (Touch 'n Go, DuitNow) for deposit and withdrawal purposes
- Records of deposit, withdrawal and betting activity transactions
- Information for source of funds verification when required
Technical Information:
- IP address and location data
- Device type and operating system
- Browser data and session records
- Cookies and unique device identifiers
ℹ️ We do not store full credit or debit card numbers. All payment transactions are processed through payment gateways that comply with PCI DSS security standards.
3. Purpose of Use of Information
mbi789 uses collected personal information solely for the purposes of legitimate and responsible service operations. The main purposes for data use include the following:
- Identity and age verification during the account registration process
- Processing deposits, withdrawals and account balance management
- Detection and prevention of fraud, money laundering and suspicious activity
- Compliance with applicable international regulatory and licensing requirements
- Providing 24/7 customer support via live chat and email
- Delivering information on bonuses, promotions and service updates
- Improving the user experience based on behavioural analysis within the platform
- Enforcement of Terms and Conditions and responsible gambling measures
We will not use your data for any purpose beyond those stated above without obtaining your consent first.
4. Sharing and Disclosure of Information
mbi789 does not disclose members' personal information to third parties except in the following specified circumstances:
- Payment service providers — processing transactions via FPX, DuitNow, Touch 'n Go eWallet and cryptocurrency (USDT, BTC, ETH) requires transaction information to be shared with the relevant payment gateways
- Legal compliance — when required by competent authorities or a valid court order
- Fraud prevention — to security agencies or regulatory bodies to prevent illegal activity
- Technology providers — technical partners who help us operate the platform, subject to strict confidentiality agreements
In all data sharing situations, we ensure that the receiving party is bound by confidentiality and data security obligations equivalent to our own standards.
5. Storage and Data Retention Period
Your personal information is stored for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable legal and regulatory requirements.
Generally, financial transaction records and identity information are stored for the minimum period set by our international licensing requirements, which is at least five years from the date of the last transaction or account closure, whichever is longer.
After the set retention period has ended, your data will be securely deleted or anonymised using procedures that comply with industry standards for data disposal.
6. Cookies and Tracking Technologies
The mbi789 website uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions and analyse platform usage patterns.
There are several types of cookies used:
- Essential cookies — required for basic website functions such as login sessions and account security; cannot be disabled
- Performance cookies — help us understand how members interact with the platform for improvement purposes
- Functional cookies — remember your language preference, display settings and personal preferences
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect some functions of the mbi789 platform.
💡 Updating your cookie settings will not remove cookies that have already been saved. For a full deletion, please use the clear cache function in your browser settings.
7. Information Security
mbi789 implements comprehensive technical and organisational security measures to protect personal information from unauthorised access, disclosure, alteration or destruction.
Security measures implemented include:
- 256-bit SSL/TLS data encryption for all data transmissions
- Encryption of data at rest at the database level
- Role-based access control (RBAC) for internal staff
- Regular security audits and monitoring
- Penetration testing by independent third parties
- Cybersecurity training for all staff who handle member data
While we implement reasonable security measures, no system is entirely secure against all threats. You are also responsible for keeping your account password confidential and not sharing it with anyone.
8. Cross-Border Data Transfers
As mbi789 operates under international licensing, your personal information may be stored and processed outside Malaysia at various data centres. In all such transfers, we ensure that protection equivalent to this Privacy Policy is observed by all parties involved.
We use recognised transfer mechanisms such as standard contractual clauses to ensure your information is protected even across jurisdictional borders.
9. Children's Privacy
The mbi789 platform is exclusively for individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. An age verification process is implemented during registration to ensure this compliance.
If we find that personal information of an individual below the specified age limit has been collected unintentionally, the account in question will be closed immediately and all related data will be deleted following the correct procedures.
10. How to Contact Us
For any enquiries, complaints or requests regarding your privacy and data protection, please contact our team through the following channels:
- Email: [email protected]
- 24/7 Live Chat available on the mbi789 website
Our support team operates around the clock in Malay and English. We aim to respond to all privacy-related enquiries promptly and thoroughly.
mbi789 Member Data Protection Rights
As a member, you have the following rights regarding your personal information that we hold.
Right of Access
You have the right to request a copy of your personal information that we hold at any time.
Right to Rectification
If your information is inaccurate or incomplete, you have the right to request prompt correction.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information from our records.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Restriction
You may request that we limit the processing of your data in certain circumstances as defined by law.
Right to Portability
You have the right to receive your data in a machine-readable format for transfer to another provider.
Right to Withdraw Consent
Consent you have given us may be withdrawn at any time without affecting any processing carried out prior to withdrawal.
Right to Complain
You have the right to lodge a complaint with the relevant data protection authority if you are not satisfied.
Live Chat 24/7
Chat directly with our support team in Bahasa Melayu
Join mbi789 with Confidence
Your privacy is fully protected at mbi789. Enjoy online slots, live casino and sports betting safely, with a 200% welcome bonus of up to RM888 for new members.